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B A Continuum Solutions Private Limited is a wholly owned subsidiary of Banc of America Management Corporation, set up under Bank of America’s Global Delivery Model. We function as a dedicated banking back office operations partner, providing the global back-end for services in the Global Corporate Investment Banking (GCIB) as well as Consumer Banking spectrum. B A Continuum transcends routine BPO operations, offering employees exciting opportunities in high-end banking transaction processing in a wide spectrum ranging from Trade Finance, Treasury Management, Cards Management, Corporate Investment Banking, Equity Research etc. As a dedicated Banking Back Office, the complexity and value generation of the operations that we carry out at B A Continuum are vastly enriching.We focus on core banking operations in the complex and challenging Financial Services domain, supporting critical processes in the following core domains, across US, Europe and Asia Pacific: Global Treasury Services & Treasury Management Foreign Exchange Operations Equity Research Trade Finance Cards Exception Management Customer Service & Support Mortgage Services Providing effective services in this context entails a mix of functional, industry-specific knowledge and skills and an up-to-date, analytical understanding of the business environment and requirements in each specific location in addition to standard BPO skills. Working at B A Continuum involves a unique mix of skills and abilities, which also translate into unique skills, attitudes and behaviors and opportunities for the right person.
Designation : Team Member – Consumer Operations

Experience : 0 – 3 Years 
 
Education :  Graduate/MBA

Location: Hyderabad / Secunderabad 

Job Description :The process involves chatting with consumers while online to assist with a pass code reset for Online Banking (OLB).?
The agent will either assist the customer and provide direction to self-maintenance, or authenticate the customer to provide a temporary pass code.
Ensure that procedures are adhered to
Ensure that SLAs are met?
Ensure that the transaction is processed accurately 
 
Desired Profile : Candidate must have strong written and oral communications skills. Good Customer Focus.
Ability to muli-task effectively and work well under pressure.
Flexible working in Night Shifts.
Typing Speed (Min 30 wpm)

Address:
Attest Testing Services
5th Floor , Navketan Complex
Opp Clock Tower
Secunderabad

Phone Nos: 040 – 3078 4078/30603179

Contact Satya
BA Continuum Solutions Pvt Ltd
 
Telephone
9885329222

 
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